The pension administrator training library — included with every subscription.
Three modules built for the people who sign the pension payments, brief the trustees, and answer the members' calls. Self-paced, refreshed quarterly, and gated behind your client login.
Personal Protection — Plan Administrator Edition
The everyday defensive habits your office already needs, tuned for people who handle member benefits and beneficiary data.
- Benefit-fraud social engineering
- Member-data handling at home
- Administrator credential protection
- Family enrollment (included)
Self-paced · refreshed quarterly · shares the HackFirstAid family training backbone.
Incident Oversight — The Fiduciary's Call
The oversight muscles a plan administrator has to exercise when the recordkeeper, the benefits payer, or the office itself is the incident.
- Recordkeeper-breach decisions
- Benefit-payment fraud clock
- Regulator and board briefing duties
- Tabletops adapted to the administrator persona
Self-paced · refreshed quarterly · shares the HackFirstAid family training backbone.
Member-Trust Track
The pension-only material: the drills, run-week readiness, and member-facing communications that don't exist anywhere else in the family.
- Recordkeeper vendor-breach drills
- Pension-run-week readiness
- Member communication templates
- Fiduciary documentation
Self-paced · refreshed quarterly.
Training is included with every paid tier.
Client access is provisioned with your subscription. Sign in to open your modules, track progress, and request a tabletop.
Need access? Email pensions@hackfirstaid.com.